Warranty on Trees and Shrubs:
- Bare Root Trees and Shrubs: These plants do not carry a warranty due to the numerous variables that can affect survival. We cannot guarantee the condition of plants shipped via mail or UPS.
- Potted Trees: Our potted trees do come with a warranty. Windbreak trees are covered by a warranty that guarantees replacement or a refund for up to 10% of the
trees lost. If you experience a loss greater than that, there may be an underlying issue that requires attention. - Exclusions: We do not provide warranties for trees that die or are damaged due to factors beyond our control, such as yard chemicals, drought, floods, extreme weather, animal damage (both above and below ground), lawn mower accidents, neglect (lack of watering or weed control), improper planting (e.g., too deep or in sub-soil), winter damage, resale, or any other uncontrollable causes.
- Warranty Claims: To be eligible for a warranty replacement, we must be notified by August 1st for trees planted in the spring, or by July 1st of the following year for trees planted in the fall. Trees must be returned with roots attached. Please note that the warranty does not cover shipping or planting costs.
If you have any questions please message us: Contact Information